Privacy Policy

The Philharmonia Orchestra is committed to protecting your privacy. We use the most up-to-date technologies to keep the information you give us secure and confidential, and to prevent unauthorised access to it.

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The Philharmonia Orchestra is committed to protecting your privacy. We use the most up-to-date technologies to keep the information you give us secure and confidential, and to prevent unauthorised access to it.

The data we collect, process or use about our audiences and patrons is managed securely and in accordance with this privacy policy, the General Data Protection Regulation 2018, and the Privacy and Electronic Communications Regulations 2003.

This policy was updated 13 November 2017.

 

What information do we collect?

When you register with the Philharmonia, and each time you place an order, the Philharmonia will require some personal information from you – including your name, billing address, delivery address, email address and telephone number and product/ service selections.

This information allows us to fulfil your order and notify you the status of the order.

Details of payment card numbers and expiry dates etc. go through a secure server operated by World Pay, our payment service provider, and to which the Philharmonia does not have direct access. We do not keep your payment information for any purpose.

 

What do we use your personal information for?

We aim to open and transparent when we collect your personal data and we will not do anything you would not reasonably expect. We will use your personal information to:

  • Complete orders of goods and services or process donations that you make to us.
     
  • Notify you of any changes to events or services including our concerts and memberships schemes which may be relevant to you.
     
  • Ask you to participate in surveys and market research.
     
  • Improve our understanding of our audience through basic profiling, tracking of your activity on our website and your response to emails (or other communications) that we send you.
     

With your permission, we will use your personal information to:

  • Send you communications by post, email or telephone in order to inform you of our other products, services, events, offers, Friend membership and priority booking.
     

How long do we keep your personal details?

With your consent will use your personal information to:

The personal data collected by the Philharmonia Orchestra is evaluated periodically to determine whether it is current and still needs to be held.

Subject to any legal retention requirements, e.g. VAT regulations require appropriate financial records to be retained for six years, Gift Aid regulations require appropriate records to be retained for seven years, you may notify the Philharmonia if you do not wish your data to be held.

 

Keeping your details safe and secure

When you book a ticket or tickets through this website or our box office, or give the Philharmonia information for any other purposes such as joining the mailing list, your personal information is entered into our secure database, Tessitura, a ticketing system which is shared by the Southbank Centre Consortium. 

The current members of this consortium are Southbank Centre, Philharmonia Orchestra, the London Philharmonic Orchestra, the Orchestra of the Age of Enlightenment and London Sinfonietta. Other similar arts organisations may become members should they become resident at the Southbank Centre in future, and they will also be able to view your contact details.

If you collect your data on a paper form (for example: during an audience development project), your personal data will be uploaded securely to Tessitura and, once that process is complete, your personal data will not be kept in any other format.

 

Sharing your information

We will not disclose any of the information you give us beyond Philharmonia and its partners under contract, i.e. World Pay. We do not sell or supply any of the information you give us to anyone.

Other artistic organisations: where you have booked a ticket for a concert at a partner venue (Southbank Centre or the Bedford Corn Exchange) and opted in to receive communications from that venue, we will let them know about your booking. This means that we will give them your name and contact details and that they may contact you again to re-affirm your consent to receive communications directly from them. We will transfer your data securely, in accordance with contractual agreements with the aforementioned venues.
 

Giving you control

We make it easy for you to tell us how you want to hear from us. Log in to our website and click ‘Profile’ and ‘Data Protection’ to update your preferences to hear from us by Email, Post, or Phone/SMS. Alternatively, you can tell our Box Office team: please contact [email protected] or call 020 7921 3907.

You have the right to opt out at any time from receiving marketing and fundraising communications from us. We will give you the opportunity to opt out, at any time, from any marketing or fundraising email communications and postal fundraising communications you receive from us. If you do not respond to communications from the Philharmonia for 4 years, we will not contact you again unless you re-activate your engagement with the Orchestra (i.e. request to receive marketing communications).

If you have opted out of marketing communications, we may still get in touch with you. For example we may email you to give you important information about the events you’ve booked or to tell you about any changes.

You also have the right to be forgotten should you wish to stop all communications from the Philharmonia Orchestra. Please contact [email protected] or call
 

Receiving fundraising communications

The Philharmonia Orchestra Limited is a registered charity and we rely on the generous philanthropic support of our supporters. We are committed to treating our donors with respect, as outlined in our Supporter Promise.

We encourage you to opt-in to receive information about ways to show your support the Philharmonia. Log in your Profile and update your preferences to receive information by email or telephone about our fundraising appeals, events and memberships.

We want to ensure that we tailor our communications to provide our donors with the best experience possible. We may analyse geographic, demographic and publicly available information relating to you to ensure that you receive the most relevant communications. Publicly available sources include Companies House, The Charity Commission for England and Wales, Linked In and other charity and arts organisations website.

 

Requesting your personal data

You have the right to know what personal information we hold about you, and request details of your personal data held by the Philharmonia. To request all information held please contact Company Secretary and Finance Director, Philharmonia Orchestra Limited, 6 Chancel Street, London, SE1 0UX. Access requests will be subject to a fee of £10 to meet our costs in producing the details of the information we hold about you. We will respond to you within 14 days of the date in which you contact us.

 

How do we use Cookies?

If we leave cookies on your device to help us provide features, they do not enable us to identify you personally. (You can usually set your browser so that it does not accept cookies. Find out more here)

Use of this website constitutes your consent to Philharmonia's collection and use of the information which you give us via our website. Use of this site also constitutes your acceptance of Philharmonia's terms and conditions which apply to the use of this site and which you should read before you use this site.

The privacy policies of any other websites which you access through links from the Philharmonia website are not controlled by Philharmonia or subject to Philharmonia's privacy policy. Philharmonia is not responsible for information provided to other sites, and Philharmonia excludes to the fullest extent permitted by law all liability that may arise in respect of such information.

For the purpose of the Data Protection Act 1998, the data controller is Paul Townley, Company Secretary and Finance Director, Philharmonia Limited, 6 Chancel Street, London SE1 0UX

Philharmonia Limited, 6 Chancel Street, London, SE1 0UX

Tel. +44 (0)20 7921 3900

© Philharmonia Limited 2017