Booking Tickets FAQs

All your questions about booking tickets answered.

Can I make a series multi-buy booking online?

Yes. The more concerts you book, the more you save. Please note that you must purchase the same number of tickets for each concert in your booking for the discounts to apply. Single tickets can be purchased in addition to the multi-buy, but the discount will not apply. Signature seats count towards a multi-buy booking but the tickets are not discounted. Select the seats you want for each concert in the Royal Festival Hall season and the subscription discounts will be applied automatically. You can read more about subscription bookings here. Explore the London 2013-14 season here.

Is there a transaction fee?

Yes. A transaction fees is charged for each transaction and not per ticket:

  • £1.75 online booking
  • £2.75 for telephone, email, and postal bookings.

Can I exchange my tickets?

Yes. For concerts promoted by the Philharmonia Orchestra, you may exchange your tickets either for a credit voucher valid for 12 months, or another Philharmonia Orchestra concert by returning them via first class post to Philharmonia Orchestra Box Office, 6th Floor, Tower Building, 11 York Road, London SE1 7NX with a covering note. They must arrive no later than 2 working days before the performance, or call for free on FREEPHONE 0800 652 6717. The Box Office is open from 9.30am to 5.30pm Monday to Friday. You can also contact us by email at boxoffice@philharmonia.co.uk.

Tickets received fewer than 2 working days before the performance will only be offered for sale once all other tickets have been sold. If your tickets are successfully re-sold, you will receive a credit note for the full value of the tickets sold.

You can find out more about exchanging tickets here.

Can I get a refund for my tickets?

No. However, for concerts promoted by the Philharmonia Orchestra, you may exchange your tickets either for a credit voucher valid for 12 months, or another Philharmonia Orchestra concert by returning them via first class post to Philharmonia Orchestra Box Office, 6th Floor, Tower Building, 11 York Road, London SE1 7NX with a covering note. They must arrive no later than 2 working days before the performance, or call for free on FREEPHONE 0800 652 6717. The Box Office is open from 9.30am to 5.30pm Monday to Friday. You can also contact us by email at boxoffice@philharmonia.co.uk.

Tickets received fewer than 2 working days before the performance will only be offered for sale once all other tickets have been sold. If your tickets are successfully re-sold, you will receive a credit note for the full value of the tickets sold.

You can find out more about exchanging tickets here.

Will you post my tickets to me?

Yes. For bookings made within the UK, tickets will be posted to you if the concert is more than 7 days in the future. Or, if you prefer, you can choose to collect your tickets from the Royal Festival Hall Ticket Office on the day of the concert.

Tickets booked from overseas will not be posted.

To collect your tickets please come to the Philharmonia Orchestra desk at the right hand end of the counter. Tickets will be available to collect from 1.5 hours before the concert. Please take a note of the order number when you book.

If you have any enquiries about your booking you can telephone the Philharmonia Orchestra Box Office on +44 (0)20 7921 3907.

Find out more here about how your tickets can be sent to you.

What credit/debit cards do you accept?

We accept American Express, Mastercard, Visa, debit and credit cards.

How are currencies other than UK Pounds handled?

If you normally receive your credit or debit card statement in a currency other than UK Pounds, your credit card company will convert the transaction into your own currency on your statement.

Can I book tickets for any Philharmonia Orchestra concert via this site?

You can book Philharmonia Orchestra promoted concerts taking place at the Southbank Centre on this website. Where possible we provide links to box office details for concerts taking place at other UK venues or outside the UK.

Can I book my concert tickets at any time?

Yes, this is a 24 hour booking system. Please note that online booking closes 90 minutes before the start of a concert. After that time, bookings can still be made on the telephone on +44 (0)844 847 9921 and in person up to the start of the concert.

Can I make a Group booking?

Yes. A 25% discount is available for groups of 10 or more people for most concerts. A complimentary seat is also offered for every 20 tickets booked. A 50% discount is available for school parties of 10 or more pupils. There is also 1 complimentary teacher's ticket for every 10 purchased.

Group tickets can be reserved in advance, and confirmed by payment at least one month before the concert.

Please note that group discounts are not available online. Telephone the Philharmonia Orchestra Box Office on FREEPHONE 0800 652 6717, or email us at boxoffice@philharmonia.co.uk and we will be happy to help.

Please visit this page for more information on bookings for families.

Please visit this page for more information on bookings for schools and groups.

How do I know which password to use?

When you have selected the concert or concerts you would like to book, you will be asked to log in. If you have never booked for anything on the Philharmonia Orchestra website before you will need to register as a new user. Follow the easy steps.

If you have used the Philharmonia Orchestra website to book tickets before enter the email address and password you used last time. If you cannot remember your password you can choose to have a new one sent to you via email.

If you have used the Southbank Centre website (www.southbankcentre.co.uk) before, enter the email address and Southbank Centre website password you last used.

What do I do if something goes wrong when I'm using the online booking/ticket purchase/donation system?

Please send us an email including the following information

  1. Where you are using your computer? (eg at home, at work, in college)?
  2. The operating system you are using. (eg Mac OS X, Windows XP, Windows Vista)
  3. The browser you are using. (eg Internet Explorer, Firefox, Safari)
  4. If known, the version of the browser you are using. (eg Internet Explorer 8, Firefox 3)
  5. A description of what happened when you tried to use online booking.
  6. Details of any error messages you received (and a screenshot if you know how to do this).

Send your email to boxoffice@philharmonia.co.uk. If you feel more comfortable speaking to us on the phone, then you are of course welcome to telephone our box office.

Is the Philharmonia Orchestra online booking system secure?

Making bookings or donations or renewing your membership on this website is easy and secure. There are no documented cases of credit card fraud using our website.

Can I book wheelchair spaces online?

Yes. There are 22 wheelchair spaces for sale in Royal Festival Hall; 4 in the Boxes, 2 in the Choir, 4 in the Side Stalls, 8 at the front of the Rear Stalls and 4 at the back of the Rear Stalls. If a wheelchair space is purchased, the companion seat is included, so there is no need to purchase an extra seat for a companion. On this website, the wheelchair seats are clearly marked as circles, whereas regular seats are marked as squares. Select spaces in the usual way. Multi-buy discounts are also available for wheelchair users. Select the seats you want for each concert and the subscription discounts will be applied automatically. More information on the accessibility of the Royal Festival Hall can be found here

Can I purchase CDs and DVDs online?

Yes. Select the SHOP menu at the top of the home page. You can purchase The Orchestra app via the Apple App Store, and downloads of our recordings via iTunes. Philharmonia Orchestra CDs, DVDs, and blu-ray discs are also available through this site by using the links to buy from amazon.co.uk. These links take you directly to our shop pages on amazon.co.uk, so your order is fulfilled directly by the Philharmonia Orchestra.

Can I become a Friend of the Philharmonia Orchestra online?

It is not currently possible to become a Friend online, but you can do so by calling the Friends Team on 020 7921 3906 or emailing friends@philharmonia.co.uk. We’d love to hear from you. You can find out more about the Friends of the Philharmonia Orchestra here.

Can I renew my Friend of the Philharmonia Orchestra's membership online?

It is not currently possible to renew your Friends membership online, however you can do so by calling the Friends Team on 020 7921 3906. You can find out more about the Friends of the Philharmonia Orchestra here.

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